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Gents,I have ucce 10.x in production and customer wants to change the "sa" user ucce to some other user and needs to reset the "sa" password. Is there any possibility without any downtime and whether it will work with some other user. Any idea. Thank...

if there is a Cisco intelligent manger in CCX to track abandon Calls then compare that to the same # returned call. The customer is wanting that to be able to show that met SLA’s in time to return calls. 

We have 10 CUWL licenses left over from the 25 promo bundle. Are we able to plant them on 10 CCX seats, so we don’t have to purchase extra licenses for CCX? I believe they would normally require Enhanced UCLs with the 8851 models. Thanks

Hi,I am trying to display following call variables in Finesse:CallVariable1: Calling Name (Not able to display, although I see that our SIP trunk is sending the Calling Name)CallVariable2: Calling NumberCallVariable3: CSQ Name Both CallVariable2 and ...

Question, If I upgrade my CUCM from ver. 8.5.1 to ver. 9.1 will my UCCX server running 8.5.1 still be compatable with this change? Or do I need to upgrade the UCCX server to ver. 9.0.

Hi friends,Need your support in guiding for solution. I've setup Outbound Dialler IVR Campaign based in Predictive mode. Call is initiated & connected problem isConfig:PG2A configured for Dialer and MR PG.CT, DN, SG, Route & Agent created for OB scri...

Is it possible to select a particular call in queue (for example, the oldest call or the call waiting in queue more than 5 minutes) then redirect the call to an external number?Thanks, Michael

Hello.  I'm looking for clues as to why I can't login to the CTI OS client.  I get the message "Error [12005]Login could not be performed - Possible causes are Invalid Instrument; Media Termination Problem or other CM issue" and have tried everything...

Can someone please explain how I can change the date/time format in the CCDR report when I export the data to an SFTP location? I get:Node ID - Session ID - Sequence Number,Start Time,End Time,Contact\Type,Contact\Disposition,Originator\Type,Originat...

Hello everybody, I have this question:¿How I can predeterminate a headphone on Cisco Finesse Platform?This headphone is supported on this platform. I need answer / end calls with it. I appreciate your comments