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UCCX dead time ring problem

Eng.AymanSabry
Beginner
Beginner

Dear All

 

Please i have an issue with my incoming calls

my script is written to write all call info (Time, Date, Called number, Calling number and Agent Extension)

for that in the option connect i set to NO so it can wait till agent reply then DBwrite the correct info

Problem: when calls are placed to the agent (Reserved state) the customer hears complete silence till the agent reply it's like 3-5 sec dead then "Hello this is John, How may i help you?" 

 

Any one can help in this issue

4 Replies 4

djl
Beginner
Beginner

Is the Network Hold Audio Source set correctly in the Call Control Group that is being used for that call?

 

DJ

Yes

It worked after adding Media resource list group thanks actually you lead me to the solution

Cool.  Glad the issue is resolved.

 

DJ

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