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UCCX - email icond not active in CAD

i have UCCX 9.0 with Premium license where i configure an email CSQ but when agent's login to CAD email ready/not ready icon are inactive.

 

is there any document or check list that i can follow what i miss in the configuration.

 

Thanks

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Rising star

Have you gone into the CCX

Have you gone into the CCX Servicability and confirmed that the eMail Subsystem is IN SERVICE?  If not, review page 134:

 

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/configuration/UCCX_Admin_guide_902.pdf

 

Check the usual culprits:

1.  Agent staffed to appropriate skills mapped to appropriate queues

2.  CRS Engine fully in service.

3.  Might try rebooting the server if all else fails (stupid, but I've seen this work in a lot of cases....like installing TAPS).  

 

Cliff

 

please rate helpful posts

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Hi,kindly check the email

Hi,

kindly check the email server integration. make sure the settings are correct.

then restart the email service in uccx.

after that it should work

HTH

Anas

don't forget to rate the helpful posts

 

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