Contact Center

Hi Everybody,Our current objective is to backup the DRS from the old UCCX 5, and restore it to VM and do the test upgrade to UCCX 10 - current version : UCCX 5.0(2)SR01_Build053- we have done the DRS backup from the "Old uccx" successfully- we have f...

Hi.  We're trying to setup QM 9.0.1 for the first time and when we go to VoIP Devices > Enable Devices for Recording we get Failed to find devices.  I thought this would have been an AXL problem so I created a new Application User in CUCM and configu...

Hi, Is it possible to :a) highlight a call that is exceeding pre-set timers ie call waiting more than 30 secs. YES CUIC:- copy an existing report and Edit View, A new Grid, Right click on value concerned and select the Threshold. Save new Report as n...

Hi All,i installed SocialMiner 10.0 in Lab but when i go to service activation.I am not able to see services.

When doing agent to agent or agent to queue transfers the customer ID (customer input and stored in a ECC variable) is not transfered to the second agent or queue.  This appears to be due to the network VRU in the PG Explorere being configured to the...

Hi , we have a CUCM 8.6 and CCX 8.6. I have the following problem:We have a workflow which transfer the caller to an agent over a IVR , since one week we have deployed a plugin for a CRM-Program (Salesforce) according to this  could the Agent see  wh...

Hi All, Has anyone ran into this issue before? The home page is not configured in Desktop Administrator when i login to agent desktop how to resolve this issue, Any ideas how to resolve this issue?

The customer is deploying UCCE(ICMv.8.0SR2) on UCS base.Actually, I tried to install one router with a single mode first, at that time MDS was working without any issue.and tried to install routers with dual mode and the MDS was working well.(CU conf...

We upgraded from CCX 7.X to CCX 10.5. After the upgrade I am unable to get a Queue stats web page working. I have changed the 'create doc' step to 'set doc' but I cant seem to get it to work. I have uploaded the SYDNEY.html file to the document repos...

I am trying to create a script in CCX 9.0 premium ha that can perform an AXL/SOAP query on the CCM 9.1 cluster where CCX is registered. What I am trying to do is replicate the forced auth code functionality for a downstream PBX that is behind an MGCP...

Hello Everyone,Does anyone have idea about automatic windows security or anti-virus updates on AQM base and recording servers. I looked through admin guides and cannot locate any informtation. My question is does it cause any issues if I enable autom...

I'm wondering if anyone's aware of a way to get the Historical Reports tool spit out a report showing the average, or even total, number of calls to a queue by time of day? I understand that the "Contact Service Queue Activity by Interval" report wil...

Hi all. I'm trying to design a script on a trigger that will call a number, ring for 10 seconds, stop, pause for 3 seconds, and then call that number again.What I have is this:[label] KeepcallingCallcontact = Place Call (to destinationring variable, ...