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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Call Redirect within Menu Step

I've got a Call Redirect step under option 1 of a Menu.  When placed outside of the menu, it works fine.  When I move it under keypress 1 of the Menu, the 1 is sent along with the redirect.  This results in CXN getting extra dtmf.  I've worked around...

Resolved! Unable to create CVP reporting databases

Hi,After the installation of CVP reporting server, I am unable to create the following CVP databases. •callback•ciscoadmin•cvp_dataWhile I looking into CiscoUnifiedCVPDB.log, I can see 329: Database not found or no system permission.ThanksSuresh

usasanth1 by Beginner
  • 607 Views
  • 2 replies
  • 0 Helpful votes

Resolved! UCCX 8.x XML file from Statistics

                   I am currently working on creating an XML file from stats in the CSQ's. Based upon what I have read, due to the file being updated quite often, I believe I have 3 choices:1) Write/overwrite to the customer directory (havent figured...

g_wallace by Beginner
  • 922 Views
  • 14 replies
  • 0 Helpful votes

UCCX 7 system scripts

I've edited icd.aef, and when i do the system will not initiate the script (plays the sorry, experiencing problems prompt). If i change it back to the original, it works.Now, I've accidentally overwritten the original and it won't work. All of the st...

allenelson by Beginner
  • 1819 Views
  • 9 replies
  • 0 Helpful votes

CUIC for UCCX 9.0(2)

Hi,my customer is interesting to a solution that generates custom graphs,  reports and dashboard about a small contact center (6 agents)I read: "... Unified Intelligence Center is also shipped co-resident with Unified Contact Center Express applicati...