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Enthusiast

UCCX Finesse - Agent CSQ Statistics Report

Hi All,

We are using UCCX 11 with Finesse.  When agent logged in to the Finesse Desktop URL  , No data displayed in the "Agent CSQ statistic Report".

Please find the attached screenshot.  Thanks inAdvance..

4 REPLIES 4
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Cisco Employee

What happen if you launch CUIC using agent credentials and then try to view the report, does it work that way. Is it happening just with one agent or multiple.

Regards

Deepak

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Beginner

Hello,

 

I am having similar issue with Finesse 11.5. Is the issue resolved? 

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Cisco Employee

Have you assigned the agent to a team?

Please check CUIC through that agent and check if the live data report has any data?

 

Regards,

Chakshu

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I got it working. I am new to UCCX and didn't know i had to assign the CSQs to the Team.

Thanks,
Bharathi