08-07-2017 03:07 AM - edited 03-14-2019 05:30 PM
Hi All,
We are using UCCX 11 with Finesse. When agent logged in to the Finesse Desktop URL , No data displayed in the "Agent CSQ statistic Report".
Please find the attached screenshot. Thanks inAdvance..
08-08-2017 03:09 AM
What happen if you launch CUIC using agent credentials and then try to view the report, does it work that way. Is it happening just with one agent or multiple.
Regards
Deepak
10-05-2017 09:19 AM
Hello,
I am having similar issue with Finesse 11.5. Is the issue resolved?
10-05-2017 10:00 PM
Have you assigned the agent to a team?
Please check CUIC through that agent and check if the live data report has any data?
Regards,
Chakshu
10-11-2017 03:16 PM
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