Hi We are planning to upgrade uxxc 10.5 to 11.5. We have standard licence. What do we need to consider regarding the licence upgrade in order to use Finesse and Finesse IPPA? Thanks
Forum Posts
I'm experiencing all manner of problems trying to use CallStudio 11.6.1... No ES's. Context Service integration doesn't seem to be working. Simple form elements with DTMF input only results only in no-matches even though the single digit input is...
Resolved! UCCX 11.6.1 Finesse IE11 issue
I upgraded from 10.6.2 to 11.6.1 over the weekend. And I have many Agents that cannot load the Reporting gadgets in Finesse. "Reporting Services are starting up." is displayed in the gadgets, and it just stays like that. The same Agents can login and...
Resolved! Campaign manager issue
Hi I'm experiencing and issue with campaign manager(?) and looking for tips on where to continue troubleshooting. The issue: Dialer logs and campaign manager logs show all campaigns disabled and no agents ready to take calls. So far I searched CT...
Hi, We are observing that UCCE agents are getting new inbound callin finesse when being placed in wrap-up state. Any suggestion would be highly appreciated. Regards, Bharath M
Where can I find information about configuring this? From what I've seen, I'd prefer to allow the caller the option of having a callback rather than sitting in queue, then transferring that call to an outbound dial campaign, ....but I'm not able to ...
Dear all. Out development team build up a new nice shining CRM for our company. Now we want to connect this CRM with our UCCX to help our agents to get faster and better informations if we get calls from customers or do outbound calling to customers ...
Hi, I am facing the problem while deployment of socialminer fresh installation on VMware machine.. it is giving me error as attached in file. .
How can we know the capacity of the queue? That is, the maximum number of calls at the queue level.
Hello, Can anyone tell me where on the UCCE AW server I can find the Skill Group ID's. Our Knoahsoft recording tech is asking to give the him the names and skill group ID's so he can use those to configure them on the Knoahsoft recording server. ...
Guys, I am wondering if there are any queries we can run or reports to find out which agents are logged in to a UCCE PQ at specific time of the day. We are constantly having an issue where calls are been sent to a fail safe system because agents are ...
I want to add new column to CUIC realtime report in standard CUIC 9.1(1) build 1 (9_1_1_10000_117). Report concerns outbound campaigns. New column must count percent of good calls to all calls and it is called "zakonczone". I have another CUIC in Pre...
Resolved! UCCX Supervisor Skill Change
CUCM 10.5.2 UCCX 10.6.1 Right now I have the UCCX system parameters set to allow supervisors to change skills on teams they supervise. My customer doesn't want to give all supervisors the ability to adjust skilling. Is their a way to allow CAD Sup...
Hi All, We are facing an issue where Agent is getting call from customer even if he is logged out of Finesse. We are using Cisco 7945-SCCP and Cisco 8841-SIP IP Phones with Extension Mobility and Agent doesn't log out of extension mobility when ...
hi there,i've just deployed the Finesse interface on the CCX 10.6 Premium and i'm wondering if any font/size modification is available on the Call Variable Layout; so far i've only be redirected to the gadget XML modification.as at the moment the var...
