Hi team, I have number of PG's in that again we have number of Skilgroups and calltypes associated, i just want to remove any calltypes or skillgroups that dont have script refernces.We are trying to clear the unused skillgroups and calltypes.I am ...
Forum Posts
MorningMy company are currently looking at trying to build an in-house ATP application so that we can move away from an external provider. I have been asked to look into whether or not a UCCX script will be able to capture key tones and upload them ...
In January we were staging our new servers in preparation of upgrading our UCCE from 8.5 to 10.5. Our A side is located in Jacksonville Florida and our B side is located in Irvine California. We had our A side servers online about a month before th...
Hi everyone! I use planet Make REST call api, then I create variable Document type docXMLTemp recieve data when call api. After call api , value of docXMLTemp = <ProdTypes> <prodType> <stockBal>986000</stockBal> <atype>FD</atype> <stock/> <ca...
I am making customer script that calls on a different API to query their Data Base and return some Client information. So far I have that working but the problem is it only works if I hard code the phone number in the URL (client lookup is done b...
Resolved! UCCX v10.5 Coverage Area Question
Background: UCCX version: 10.5.1.10000-24 Call Center coverage question: We have multiple departments with separate with Call Centers. One of them has 5 remote sites. Of the 5, 1 is in the same area code as the main campus/site. The people in cha...
My customer is upgrading UCCX form 8.5 to 10.5. They want to move to Finesse and do an integration with ServiceNow. Has anybody done this integration?
Hi,UCCX 9We have scenario whereby callers are asked if they want to be called back. If YesThey enter their phone number and the called is queued and they get a call back when agent becomes available. The issue - some customers complaining that they a...
Hi team, Need suggestions. Coming-up with UCCX upgradation activity at client location. Have done study on upgrade stages from upgrade guides. Client running UCCX 8.5 and CUCM 8.5 on bare metal server MCS 7800. Planned upgrade is to v11.5. Am pla...
Dear All, I am looking for your help who experianced the same issue and fixed it. Scenarios: 1. User can create a webex meeting and invite to others. 2. But, while he is getting the webex meeting request to join it. 3. He is not able to join the we...
Does anyone have any experience with offloading UCCE EMS files to Splunk and then converting them to a readable format?
New install of UCCX Premium. Editor installed without issue but can't browse the Repository. I have uninstalled and reinstalled (Run As Administrator). I have rebooted the server, added folders and scripts via the app admin but can't browse the re...
Hi everybody !I want upload custom java va class in to system. I do step by step.Step 1: Complie java file to class file: javac SBDUtils.javaStep 2 : Build jar file: jar cf SBDUtils.jar SBDUtils.classStep 3 : Upload jar file to menu Applications/Docu...
Hi All We are migrating from CAD to Finesse and our UCCX environment is 10.6(1). While checking the functionality on our test environment, we are not able to see "Not Ready - Supervisor Initiated" reason code when supervisor forcefully making any a...
Is there any tool to pull all logs at once (CVP, router, pim, jgw, ctisvr etc) ?
