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UCCX Historical reporting DATA on CUIC

jcsromero
Level 1
Level 1

‎07-25-2014 07:39 AM - edited ‎03-14-2019 01:40 PM

We are going to do an upgrade from UCCX version 8.5(1) SU4 to 10.5, our concern is if the historical reporting DATA will be imported when we move direct to 10.5?  or should we jump from 8.x to 9.x and then to 10.5 to import it? The goal here is the historical reporting DATA, or it will be lost?

Thank you.

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brian1mcc
Level 4
Level 4

‎07-25-2014 08:06 AM

8.5.4 SU4 is a supported upgrade path and your historical reporting data will carry across automatically to the new version. Reports will be accessible via CUIC as the old HRC client is no longer available in V10.5

Brian

 

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