I have a client who is willing to deploy a new UC solution. He has an HP Service Manager and, one of the requirements is that the Contact Center solution can be integrated with their HP Service Manger.
Does anyone knows if this integration is possible? if so,do you know if such integration is documented anywhere? So far i have found nothing regarding this kind of integration.
By integration do you mean monitoring or provisioning automation? Monitoring would be possible through SNMP and syslog; however, no provisioning API exists in the currently shipping versions. We cannot discuss roadmap items here; I suggest bringing this customer example up with the Cisco AM/SE so they can raise it with the BU.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
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Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
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I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...