cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
278
Views
0
Helpful
0
Replies

UCCX IVR PORT REQUIRMENT

SINAN
Beginner
Beginner

Hello ,

 

For a new contact center (UCCX), I want to know how many agent seat license ( IVR Port) need to be procured to satisfy below call volume details,

 

BHCA - 1000 to 1500

AHT - 3 mins

IVR handle time - 1 to 2 mins.

Concurrent agents - 5

Total agents - 20

 

0 Replies 0
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers