Contact Center

Showing results for 
Search instead for 
Did you mean: 

        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

UCCE- "Call GUID" is not populated when agent transfers the call to external party(PSTN Endpoint)

I would like to have your help with regards to UCCE.   Scenario:   PSTN endpoint-1 makes a call to Contact Center numberCall lands in a queueCVP routes the call to ICMICM populates the variables like “Call GUID” and then routes the call to available ...

Finesse CallType issue during conference between Agents logged in to different Agent PGs

Agent2 works like answering Inbound Call.Why does Agent2 not receive CONSULT and CONFERENCE CallType during conference between Agents logged in to different PGs? [call flow]Customer Inbound Call -> Agent 1 Conference Call -> Agent 2[Confernce call in...

How to handle multiple events coming for same request Unified Contact Centre 12.0 sandbox lab.

Hi there,           I have alternate the call. After Consult call answering, when the Agent clicks on Alternate button,the active call gets holded & hold call gets activated.Alternate click is working proprly for 3 times click.             But when w...

How to handle particular Agent's state for Unified Contact Center Express 12.0 sandbox Lab

Hi there,            Suppose Agent001 makes call to Agent002 ,so call is incoming to Agent002.At this time the userState is RESERVED.After answering the call at Agent002 the userState becomes TALKING.Upto this for both agents the userStates are diffe...


Hi Team,I am new to Cisco Callstudio and I am facing issue like MultipleThreadException in the application.In my activity logs i am seeing error.badfetch "element,error,error.badfetch" and in error log i am seeing the below log:

Finesse Rest API XML Data Schema

Hi, I have a question about UCCE Finesse Rest API. for example, the following page is a sample of XML template of a User Object:!userIs there any formal XML schema definition (XSD) from Cisco which applied to...

Resolved! Cisco ScreenPop gadget: how to open a popup only when the call starts and not also when the call ends?

I'm using the default screenPop.js but instead of opening an iframe I want to open a custom url based on call variables with:;All works fine, however sometimes when the agent presses the end button, another identical popup is trigg...

Courtesy Callback Probe Troubleshooting

Hi Everyone,Is there a specific debug or logging level that enables lower-level troubleshooting of the "Validate" step that is in the CallbackEntry application prior to being offered CCB?More specifically, we're facing an issue where "something chang...

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers
Unanswered Topics
Top Solution Authors