Contact Center

As per the Finesse API documentation, the Dialog—Start Recording API call is only supported on CCX. Are there any plans to support this on CCE?

I am sending a REST GET form CCX to Cisco Meeting Server. I get data back from the CMS, but it is not in a readable format (expecting xml). Cisco TAC says it is not their responsibility to assist with formatting an API command. Anyone here know how I...

Hi, I am trying to us the Finesse Historical Gadget to display a historical CUIC report and struggling with the filter configuration. I presume that this is what this gadget is for? I get the following error Error fetching filter info. Request to ser...

We are looking for a company-wide, standardized approach for our UCCX (v10.5+) call center managers (who may be physically distant) to receive actionable SMS text message &/or email alerts during normal business hours for any immediate issues requiri...

EDIT: Based on user input we have now included a set of Daily Wrap Up Reports which report on summarized daily values. Additionally, a Wrap Up Code Count field is now included in the Agent, Call Type, Campaign, and Skill Group Wrap Up Reports. This f...

Greatings, We are using UCCX v 12.5 , And we have VIP costumers we want to set priority to these costumers in the application script to be the first in the queue , They are calling us using thier mobile phones , we need to set thier numbers to highes...

I apologize if this has been covered, I couldn't find it.Can a Finesse agent see the status of others logged into the same CSQ but on different Teams. I was not able to find a live data report in CUIC to add to Desktop Layout. I believe that is where...

I have a call studio app that plays some audio to the caller, and waits for a response (a menu).  The VXML has <prompt bargein="true"> allowing the caller to barge-in instead of having to listen to the entire audio playback.I need to know for reporti...

My customer is complaining that when they add or remove an Agent from a Skill Group the Skill Group Live Data gadget does not automatically show the change. If they refresh the screen it does show the updated values but this is not ideal. Is there an...

Hello Experts , just want to know one thing , we are trying to authenticate finesse sign API's to view the agent desktop , i can able to validate finesse sign in API through post man , i got 202 accepted still here i understood , after authenticate t...

Hi Experts!..Actually i new to this Cisco Finesse development, need your suggestion for below set up.We had the third party application which run parallelly in Agents desktop browser along with Finesse Desktop in nearby tab.Requirement:When agent pre...

Hi Experts, could you please anyone help me to understand two-way real-time transcription flow using CVP , forking (google cloud ) , and how we take the transcribe from forking connector to display in desktop , is anyone did this integration on UCCE ...