HiAs there is feature to debug & test ASR application in CVP 11.Can somebody please help me with answer, is there any possibility to test external voice grammar files (hosted on local IIS) using this feature?Thank you.
Does this API require MediaSense or will it work with third party recording application? Getting API error "CF_RECORDING_LICENSE_EXCEEDED" when workflow is executed with Finesse on CCX. We have the full version Calabrio One 11.5 so licenses are inst...
Hello , For a new contact center (UCCX), I want to know how many agent seat license ( IVR Port) need to be procured to satisfy below call volume details, BHCA - 1000 to 1500AHT - 3 minsIVR handle time - 1 to 2 mins.Concurrent agents - 5Total agents -...
Hey everyone, I am trying to get the operator API working that will assign attributes to agents. I am using the following: <operation>
<operationType>update</operationType>
<refURLs>
<refURL>/unifiedconfig/config/agent/5124</refURL>
</refU...
Hi there, When Agent001 & Agent002 are in talking state. Suppose Agent001 makes direct transfer to Agent003.While making Direct Transfer to Agent003 , I am updating CallVariable4 value at Agent001 who initiates blind transfer.When I am getti...
Hi Team,I've cloned the node.js code to build Facebook-Google dialflow-ECE application from the github (https://github.com/fkicenko/ConnectedAI_fb-chat-bot) and configured the required settings.I've set up the application using local server where i c...
Hello All,I need to push notification over Cisco IP phone during call for which I need Cisco IP phone IPV4 address for each Line associated over CUCM. I need to push notification using TAPI. Kindly help as I am not getting solution. Thanks in advance...
I am trying to connect Finesse db_phx_config DB directly using SQL work bench.Does anyone successfully connected and please share URL string to connect? We have to pass value in INFORMIXSERVER which i have tried with server name/Finesse but no luck. ...
Hello, I am testing out the new DialogFlow elements in CVP 12.5 and am wondering if the standard vxml properties of fetchaudio, fetchaudiodelay, etc... are able to be used with the built in DialogFlow element. In testing I have a simple DF agent buil...
Hi all!Please clarify the question below.For chat and email processing we use ECE 12.0.We use ECE tables below for building custom reporting:dbo.EGPL_EVENT_HISTORY_CASE_MGMTdbo.EGPL_EVENT_HIST_CASE_MGMT_ARCHThese tables contain the OBJECT_OPERATION f...
Is there a way to get the ID of the user in Finesse when I only have a bearer token for authorization? I don't see anything like /finesse/api/User/me. The bearer token is from Cisco Identity Service so I can't use return_user=yes in /desktop/sso/toke...
Hi, I am developing agent monitoring software based on the SIPREC. The recording server directs the RTP stream to supervisor desktop. Where an RTP player plays the agent conversation. Requirement ->The supervisor wants to monitor an specific agent. F...
Greetings. I am trying to do the Finesse learning labs (like "Basic User REST API with XMPP Events" and the related to gadgets like "Hello World gadget", "Add a Finesse Gadget to the Agent Desktop", etc). When i start any of these, the browser displ...
Hi, We are using UCCE 11.6 with CTI-OS.Recently we are getting following events in event viewer.Let me know if you can suggest.CTI OS Server's total amount of monitor mode connections is: 3. This exceeds CTI OS Server's limit of: 2.CTI OS Server has ...
