Looking for updated documentation for UCCX officially supported Jabber version. Currently all the documentation in the docwiki site references Jabber for Windows 9.6, but that just went EOL on Dec 17, 2014 and will go EOS later this year. Jabber 10.6 is about to be released and we're looking to start deploying Jabber in our call center but want to go with the UCCX officially supported Jabber version. Anyone have a timeframe or information on this?
Jabber for Windows 10.6.1 is now listed as a supported end-point, but only in UCCX 10.6 with one caveat:
4. Unified CCX supports Cisco Jabber for Windows as an agent device only for voice interaction. For home agents, set Jabber to Extend Mode so that the agents can select or edit the remote destination number.
That is most excellent. We are running UCCX 10.6 and just finished deploying Jabber 10.6 to our agents last week. Minus a few end-user "training" issues all is well and now it is officially supported! Thanks for updating the documentation.