Wrap-Up Reason not refreshing in between calls

[Daweeks318]

When a call comes in and is answered in Finesse the “Wrap-Up Reasons” are not getting refeshed in between calls.

After the wrap up reason is chosen it remains into the next call.  The reason is not actually being chosen,  it is just not being refreshed back to “WrapUP Reason” until the web browser is refreshed.

We are running UCCE and Finesse v10.5.  This is occurring in Internet Explorer v9 and 11.  Any ideas? I've attached a screen shot.

[Murali_DS]

Hi,

Can u attach the Finesse Client logs. Ensure Agent/Supervisor to click “Send Error Report” right after the issue happened, when possible. This would push Agent specific client side logs to Finesse Server which can later be retrieved. 

Finesse Logs collection

Commonly Used CLI Commands for Cisco Finesse

Log Collection

 

In order to collect the logs for the majority of application issues, enter this commmand into the CLI:

 

file get activelog desktop recurs compress

The date/time range is specified with relative or absolute time.

For example:

file get activelog desktop recurs compress reltime hours 2

 

file get activelog desktop recurs compress abstime 00:00:mm/dd/yyyy 23:59:mm/dd/yyyy 

 

 

 

 

Thx,

M