UCCX License Issue After Reboot

[danarjamal]

Hello everyone,

An hour ago i copied my UCCX server but when I brought it up again, The CTI Route Point was not registering back in the CUCM, then I checked the UCCX server which was showing "License Warning: Some/All of Temporary/Invalid License expires in 59day(s).Please refer to License Display page for more information." , we haven't had any issue before, and we had the license, how can I make it register again? 

I appreciate your answers

[Ratheesh Kumar]

Hi there

Can you check the license expiry dates under CCX (System > Lic Info > Display license ?

Hope this helps!

Cheers
Rath!

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[danarjamal]

 Dear Ratheesh,

Thank you for your reply,

There is no expiry dates there,

the only thing I see there is this:

Configured Licenses:

Package: Cisco Unified CCX Premium

Total IVR Port(s): 40

Cisco Unified CCX Premium Seat(s): 20

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Maximum Agents: 400

[danarjamal]

The issue with registering was that I haven't have restarted the CTI Manager, but after I did, It came up again. but still have the license issue.

[Ratheesh Kumar · Accepted solution]

Hi there

If you cant find any expiry warnings in the license info page, then this could be a cosmetic issue. Your best bet is to open up a TAC and verify.

Hope this helps!

Cheers
Rath!

***Please rate helpful posts***

[danarjamal]

I will open a ticket with them, Thank you for your replies.

[Yousifalshami]

Hi,

I Got the same licenes issue after restart the server, did you reslove the issue with cisco tac,

Kindly advise,

Regards,

[danarjamal]

Sorry Mr. Yousif, I just saw your comment.

I assume you have found the issue.

but my issue was that the MAC address has changed, and talked to cisco, they bonded the license to the new MAC address and this solved the issue.

Regards,

Danar Mahmood

[jonlopez]

Can you share what was the resolution for your case? Thanks

[danarjamal]

the mac address was changed, I opened a ticket and they bonded the license to the new mac address. and the issue solved. 

[Yousifalshami]

With the upgrade the serial number will change and you need to regenerate
the license from cisco license team,

I hope this help,

Regards,