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Is there a way to give agents the ability to view the time in state for other agents, without making them supervisors? For example, currently, agents can see when another agent is on break, but cannot tell how long they've been on break Contact Cente...

I was wondering if there is a bulk edit/delete option for CCMP. I can bulk add Precision Attributes with no issues however when I try and change an attribute using the bulk load it gives me an error "Enterprise name `xx_xx` is already taken". I have ...

Hi Team,I am trying to install #PCCE 11 6 lab mode gone through each step of the Cisco installation guide and followed all steps.At the #PCCE admin login page Deployment Type selected as  Packaged  CCE  Lab mode got below erroError occurredInternal S...

HiCan somebody advice below , thanks in advance  Currently we are using UCCE 11.5.1 version with VXME 10.6 installed in windows 2008 , jabber version 10.6. 1. What is the latest VXME version that supports UCCE 11.5.1?2. What is latest windows server ...