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Hi,There is one running script , call comes from ITSP > CUCM > CTI RP > UCCX , here one script already configured with associated prompt press 1 for X, 2 for Y, 3 for Z and 4 for Nothing. Mean nothing is configured against pressing 4.I want to redire...

Going through the UCCX design guide it state that the maximum number of supervisor positions supported is 42.  Is that the total number of supervisors that can be created in a UCCX cluster, or is that the total number per team?  It looks like there i...

Hi, I have a problem with the advanced capabilities for supervisors via the finesse clientThe tests are done via a sandbox lab.I followed cisco's requirements regarding the supervisor's configuration (adding management rights, creating a calendar, ad...

Dears,We will be upgrading our UCCX from 11.5 to 12.5.I was checking the compatibility matrix of both versions and I noticed that CCX 11.5 runs on Red Hat Enterprise Linux (RHEL) 6.6 and CCX 12.0 runs on CentOS 6.8.Since the Linux version will change...

I'm trying to figure out what could be causing intermittent connections issues with Finesse.  Every so now an then we get some users that get randomly kicked out of the Finesse client with the logout code 50003, which is CUCM reporting the device out...

Hi All,Have any of you had any experiance with enabling MaliciousCallIdentification in a UCCE environment with the call landing on CVP before being sent to an agent.Call flow looks like Customer --> PSTN --> CUBE --> CVP --> (Execute routing script) ...

The person that configured my AQM server left the company and I don't know what the administrator password is for the QM Administrator tool is. Any idea how to reset that? I'm running AQM 11.5

Cisco Unified Customer Voice Portal Version: 11.5(1) Hi we have a deployment of six CVP servers and today observed that we were experience call failures. After looking at CVP error logs, I noticed that CVP call server was unable to connect to server...

As part of an unbiased control group for the training of a data model, I'd like to queue calls to a skill group based on the shortest available agent rather than the more standard longest available agent.  Also acceptable would be a truly random queu...

Hi All,   we have a client have UCCX/CAD he need to integrate UCCX with Ticketing system I already have a meeting with the third party App, they asked to send the below parameter to their system:   Agent Name-->Done Data/Time-->Done Session ID-->Done...

We are a UCCX 11.6 shop and have been stumped regarding proper CUIC reports related to UCCX Auto Attendants.  We have scripts set up that should allow us to run CUIC reports that will show us how many times an option is selected within the UCCX AA.  ...

Good morning.  Our company is using Cisco 10.5 express.  I am trying to run a Call Custom Variables report in CUIC and modify the Value (String) section to not equal blanks.  Is it possible to use SQL or similar language in this field to achieve a n...