Contact Center

Is it possible to separate the intervals which are reported as the full date string INCLUDING the timeframe, into date separately from time?  I'm looking to collect data per time interval regardless of date and have yet to find a solution for it.

Hi, I'm using UCCX11.5 and i want to disconnect the call if the customer exceed 5 Mins of waiting in the Queue how can i do this one  Thanks. 

Is there a way to give agents the ability to view the time in state for other agents, without making them supervisors? For example, currently, agents can see when another agent is on break, but cannot tell how long they've been on break Contact Cente...

Has anyone successfully integrated CVP with UniMRCP AWS or Google speech plugin . If yes then please let me know the steps, pros and cons. ThanksShikha

What uses more bandwidth during a 60 second span? Playing a blank wave file or playing queue music…  Call flow - SignalingExternal caller -> CUBE -> CUSP -> CVP (ICM) -> VVB Audio - RTP streamExternal caller <-> VVB

Hi, Using Cisco 11.6 calculate there are differences in some interval  on  Termination_Call_Detail , Skill_Group_Interval and Agent_Skill_Group_Interval.Mostly matching these tables for Handled calls.But some days are different.  Anybody knows why ? ...

HI..Can someone please tell me how to calculate  Abandoned Calls  from Termination Call Detail Table ?.Thanks in advance.

Dears,I'm having CVP v11.6, Cisco VXML Gateway, Cisco Egress Gateway. I would like to initiate IVR outbound call from external application as IBM Message broker or other Java application. We have implemented CVP Standalone Outbound solution https://c...

I was wondering if there is a bulk edit/delete option for CCMP. I can bulk add Precision Attributes with no issues however when I try and change an attribute using the bulk load it gives me an error "Enterprise name `xx_xx` is already taken". I have ...

Our current setup has two regions, HK and US. We use a follow the sun model so out of hours calls for HK are routed to the US and vice versa. The issue I am having is when a call comes in after hours to HK it plays the welcome greeting then forwards ...

Hi Team,I am trying to install #PCCE 11 6 lab mode gone through each step of the Cisco installation guide and followed all steps.At the #PCCE admin login page Deployment Type selected as  Packaged  CCE  Lab mode got below erroError occurredInternal S...

HiCan somebody advice below , thanks in advance  Currently we are using UCCE 11.5.1 version with VXME 10.6 installed in windows 2008 , jabber version 10.6. 1. What is the latest VXME version that supports UCCE 11.5.1?2. What is latest windows server ...

Hello,   Good Day. We are planning to integrate UCCX/CUCM(Finesse) to the SAP C4C CRM.   Our goal here is to to integrate our inbound calls and have SAP C4C and automatically identify the phone number, customer and have a pop-up on SAP C4C with the l...