04-19-2017 01:57 AM - edited 03-14-2019 05:14 PM
Hi, i have a cisco unified contact center solution with 25 agents (25 premium licenses), I want to use the socialminer but I don’t know what licenses I will use to activate this service, and about the cisco unfied intelligence center what licenses I need ?
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04-20-2017 11:49 AM
Hi siwar,
if you have the Premium License, you can use the SocialMiner.
The only thing that you must do is to install the SocielMiner and then Configure the UCCX to get to the SocialMiner and that it.
Kind regards
Benjamin
04-19-2017 04:54 AM
04-19-2017 05:34 AM
Thank you for your answer, but I found in the datasheet that socialminer needs licenses per users and license per server, and that the per-user licenses are included in the premium license, so now i think that i need the license per server??
04-20-2017 11:49 AM
Hi siwar,
if you have the Premium License, you can use the SocialMiner.
The only thing that you must do is to install the SocielMiner and then Configure the UCCX to get to the SocialMiner and that it.
Kind regards
Benjamin
04-21-2017 12:40 AM
Thank you very much for your answer and for your help :)
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