Hi,
I've a client with UCCX HA setup (System version: 8.0.2.10000-41).
I saw this alert generated yesterday in the RTMT under Alert Central. It came from Secondary UCCX server (It is running as Master). The client has some weird issues since yesterday, the agents started getting Licensing Error, CSD is not updating Agents statistics, Real time data in RT tables (for wallboard) is not getting updated etc. I bounced the LRM service and agents were able to login fine.
I looked at Bug: CSCtq91894 but not very helpful. Does anyone know what could have caused this alert and any possible fixes? I am attaching the MIVR logs covering this event.
Module Name : HISTORICAL_REPORTING_MANAGER
Module Failure Name : HISTORICAL_DATABASE
UNKNOWN_PARAMTYPE:Module Run-time Failure Cause : 3
Module Failure Message : Historical database queue is full. Historical data saved in files. Queue size= 0 Total number of lost records= 1 Please check dat
AppID : Cisco Unified CCX Engine
ClusterID :
NodeID : CELCC6802
TimeStamp : Thu Jan 05 09:50:11 AST 2012.
The alarm is generated on Thu Jan 05 08:50:11 EST 2012.Module Name : HISTORICAL_REPORTING_MANAGER
Module Failure Name : HISTORICAL_DATABASE
UNKNOWN_PARAMTYPE:Module Run-time Failure Cause : 3
Module Failure Message : Historical database queue is full. Historical data saved in files. Queue size= 0 Total number of lost records= 1 Please check dat
AppID : Cisco Unified CCX Engine
ClusterID :
NodeID : CELCC6802
TimeStamp : Thu Jan 05 09:50:11 AST 2012.
The alarm is generated on Thu Jan 05 08:50:11 EST 2012.
Thanks,
Kapil
