HelloTraffic Analysis Report it show to me Total Incoming Calls 300, but when i see call presented report show 225 calls, why the number not matched what's different between two valuesalso when i show "called number summary activity report" show 1090...
HelloI need some help on how many calls hit the specific icm script in the last month.can anyone provide me the sql query or DB table that I need to look for that.regards,Kavle
Hello,I need a sample script that allows the agent after answering the call to transfer the caller to another queue without affecting reports or making overflow issues within the main script.Thanks.
Hi Team ,I need some help in pulling the query information in a single report. I have a query where I can pull data for the call got blind transferred to destination script only .below is the query I am using to pull the data for the total call trans...
I'd like to have a CCX script utilize REST API to gather and then modify phone attributes in CUCM. I've successfully done this for Meeting Server however, CUCM uses SOAP which throws a monkey wrench in my brain. My settings (which fail) in the REST s...
After a CUCM IP address change of I have followed the documented procedure here - Cisco Unified Contact Center Express Administration and Operations Guide, Release 11.6(1) - Update Unified CM IP Address Change in Unified CCX [Cisco Unified Contact Ce...
Cisco Unified Contact Center Management Portal 12.6ES10Render gadget failure: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
All, looking for the steps to rename a phone queue in UCCX. Thanks in advance!
i'm trying to get root access to UCCX version 12.5 and i get the following when i tried with UCOS password decrypter it doesn't work like UCCX 11.xadmin:utils remote_account create rootuser 30SELinux status: enabledAccount Successfully createdAccoun...
Hello, I have a contact center the operates till 11.30 am (managed with a calendar object). In the Contact Service Queue Activity by CSQ Report, I see several Calls Presented to my queue in the time range 11.30 - 12.00. How is it possible? Another q...
newbie to WxCC ... trying to understand the 250 sessions max. limit as we are planning to use LGW with Wx Contact centre. Below is pretty much how our setup would be like .. CUBE will be using standard internet connection behind NAT. Now for an acti...
Hi We are in the process of renewal our UCCX and we I'm trying to understand below UCCX lic points to determine our needs .- What is Cisco Unified CCX Premium Seat ?- what is Cisco Unified CCX Maximum Agents and how i cant calculate our needs or how ...
HI., We have a UCCE v12.6 environment. I had a request to increase the Short Call timer from 5 to 20s. I did this through Config Mgr> System Info. Also looked at the CUCM PG and our "Abandon call wait time" is already set to 20s. VRU PGs are set to ...
How to redirect all inbounds calls from A number to B number
Hello alli have a problem in Cisco ip communicator and also 7911 sccp ip phones when i put IPPA service it always show host not found but in SIP phones such as 8841 i can find services normaly no problem.i'm using UCCX version 12.5Certificates are up...
