Contact Center

I am trying to have a prompt that will accept a string value of 4 digits and then take that string and  convert those digits to a time value.  Assuming 24 hour time format.  Then take that time and compare to the current time to decide a Time of Day ...

Hi,I'm new to scripting and did not write this one I'm attaching.  The customer wants the calls that are in the queue for fifteen minutes to go to voicemail.  If I hit "0" while I'm in the queue I do go to voicemail so the UCCX server can hit the mai...

Are there currently or are there plans to develop stock reports for CUIC to report on CUCM stats?  It is my understanding that the CUCM database is Informix so couldn't in theory we create a datasource to the CUCM and create reports for CUCM?  Being ...

We have many employees that experience a disconnect failure error in Cisco Finesse intermittently during their shift. What we were asked is to ensure no other video or audio software is used. Our employees use Microsoft Teams for all communications a...

Hi, recently we added 2 new queues in the UCCX. We also added a new skill to the agents and these skills to the new queues. The wrap up codes for the new queues are set  to automatic enabled. The new queues was added to the team. We use Call Variable...

Hello team! I would like to disable Re-Invite on my CUBE, but i don`t want to do it globaly. I want to do it on dial-peer, i wrote the command "voice-class sip midcall-signaling block" on dial-peer, but Re-Invite are still sent. Maybe I made a mistak...

Hello Experts,I have a working Callback script but the only issue is that when a caller calls in and waits for let's say 5 minutes and then decides to chose the callback option, those 5 minutes are being lost.Is this how it is supposed to work? If so...