Does anyone have an example or experience with REST/JSON post to an external webserver app (not on CCX server/cluster)? I need to get two strings of data to a web server from my CCX application/script. I have the MAKE REST Call setup with the url an...
Forum Posts
Hi,I'm a little bit new to Call Studio and Java projects. It is the first time I am trying to program my own Voice Element to be used in the CVP call flow. I created a simple JAVA code and created a new class for my element, I don't think that I'm ha...
Hi, I am trying to setup CCP integration with O365 oAuth email account for UCCX agent email feature. But I am getting following error on getting access token: 0000059934: 10.68.0.101: Nov 25 2024 12:59:56.711 +0100: %CCBU__________FEEDS-3-EMAIL_ACCES...
I'd like to build a shortcut to facilitate transfers between CSQsI was hoping to use the ANI range of my agents and use an if statement to say if the ANI is between x and y skip to jthe Select Resource step using a Label. I also want to make sure tha...
Resolved! WXCC Expert recertification
Hi everyone, Does anyone know the requirements to recertify WXCC expert? I can't seem to find any information about the exam. A link to the exam would be great. Thnaks, Ivana
Hi everyone, Is it possible to have the information from the Finesse Call Variables Layout displayed in the Finesse History window? A client has caller ID and caller name displayed in Finesse on incoming calls, but would also like to see the caller n...
Hello! I would like to know if there is a way to set up either an alert or a popup to show in Cisco Finesse with the upcoming shift event from a published schedule in verint? In other words lets say an agent is scheduled to go to break at 12pm. Regar...
I want to achieve the purpose of sending social interactions over to cisco's platform however upon my research i have found that UCCE is a platform responsible for customer experience, however i also found that agents can handle these interactions vi...
newbie to WxCC ... trying to understand the 250 sessions max. limit as we are planning to use LGW with Wx Contact centre. Below is pretty much how our setup would be like .. CUBE will be using standard internet connection behind NAT. Now for an acti...
Hello,I would like to create a flow chart or export script to different format that represents current call flow scripting in ICM for departmental review. We have hundreds of scripts that have very lengthy call flows, and I do not wish to spend hours...
Anyone knows how to set custom or dynamic message for customer at or how the DARS worksstart of the chatEnd of the chatduring live chat if technical error faced.After hours of operation.Currently it plays the content set in chat unavailable variable...
Resolved! GetXMLDocumentData torture - V12.5
I am having a hard time writing a query for a GetXMLDocumentData step. I was trying to model it off one in a previous script, but I am striking out. Here is the XML that was returned to me from a REST call. TEXT[<?xml version=\"1.0\" encoding=\"UTF-8...
Hello everyone, hopefully someone can help understand this problem: Detail: When Service Desk agents are set to the "READY" state, they immediately transition to the "RESERVED" state and then automatically to the "CALL NOT ANSWERED" state. Normally t...
Hello,I am looking to return a list of agents assigned to a given PQ. Due to access restraints, we are unable to access the database directly (like shown in the answer to a previous question: Report or query for all agents assigned to attribute or pr...
Currently we are able to send calls to external numbers (outside our contact center) by using Label node from an ICM script, and putting the external number in the Label expression field.Now we have a new requirement to send the call to another exter...
