UCCX numbers off on Agent desktop and CTIOS supervisor desktop

[Horacio Gutierrez]

Hello,

We have a big problem with the numbers displaying on are agent desktops as well as as the CTIOS supervisor desktops the numbers are off, such as the number of call recieved at the end of the day, etc.  It seems like at certain times of the day the numbers reset back to zero and the number of calls received by an agent through the whole day are smaller than they should.  Can you please help us.

Thanks.

[Gajanan Pande]

Please post your UCCX & CAD version details. Also, where do you see these numbers ? In Historical reports ?

Are you sure, there was no issues like UCCX Engine restarted frequently thru the day or CAD clients being hung & restarted etc ?

GP

[Horacio Gutierrez]

We have UCCX 8 and agent desktop 8 and supervisor desktop 8. We see the numbers off on the cad software and cad supervisor where it give stats and number of calls received. It seems throught the day the numbers reset and start counting from 1 again. Also calls have been coming thru the agent desktops normally all day, no problems there.

[Gajanan Pande]

Thanks. So you are looking at real-time reports.

1. Is this an issue with all agents or only few ?

2. What OS they are running ?

3. Try installing CAD on Win XP or Win 7 32-bit to see if the behavior is same ? I wouldnt recommend reinstalling CAD on their existing boxes, as few registry settings might not be removed completely & will show the same behavior. Therefore, grab a new machine with above mentioned OS & do a fresh install on it to see if it helps.

4. Were there any OS patch upgrades taken place recently on agent machines ?

GP.