Contact Center

We are a Cisco Partner and have a EIM 4.3(2)ES9 integrated installation.Out of the box, the EIM e-mail address directory is automatically populated from the inbound e-mail return addresses for each agent.  For this contact center and outbound replies...

Hello allWe're running UCCX 8.0.2 and are trying to use our web based CRM from within the CAD Integrated browser. I've allowed pop up windows from the CAD workflow administrator, but when our CRM tries to open a pop up window, they are asked to log b...

Hi  AllI will summarize the problem here. We have only 150 IVR(CTI) ports and 8 PRI(210) in our call center. If all the IVR ports utilized, the customer calling next  would get ‘ number busy’. Is there any option to avoid this ‘number busy’ without i...

ICM version: 7.5 There are lot of warnings coming on the CUCM PIM1 from which one warning is mentioned below:11:00:52:741 pg1B-pim1 Trace: [  2492]Call::FindLocked by CID: 2130716800 failed to match call. 11:00:52:741 pg1B-pim1 Trace: [  2492]Telepho...

The error is, "Task:29000012458 AcceptStep: Trigger is not a ContacApplication Trigger".My impression, reading the documentation, is that the Accept trigger is ubiquitous in these types of scripts.What happens if I get rid of it?

Hi,it's possible launch an external executable (Es. .\smsclient.exe "3201234567" "SMSClient.exe Tested on %date% at %time%")  from script .aef (not from CAD)?

I'm being asked if this is possible by my Help Desk Manager, and I can't find a difinitive answer so I'm asking here.  Basically, here's what she is asking if UCCX can do:We currently do all of our queues via skill based routing, with agents having m...

Hi All,We have ICM 7.2(5) and last two days most of the agent CTI toolkit getting greyed-out and keep on showing talking mode only.. please refer the below screen shot and advise the same.The agent cti logs attached for you info..Thanks  & Regards,Na...

We having a setup :uccx 8, cucm 8 .Getting below error and agent is getting log out from the CAD application. "Seesion has been idle over its limit. log off will in 2 min. Press any key to continue session."could any one help me to resolve this.

Another change from prior version question...A supervisor sent a Team chat message, expecting replies to return to that window.Instead, each reply popped up in its own window, rather than returning to the original Team chat window.So, for instance, i...

One of our customers already has got a Call Center (initially 2-3 agents and 5,000 calls per day). We're looking a HelpDesk application to integrate with.We are evaluating several alternatives:JIRA - Based on Java, Open Source and very good price. Hi...

Hello team,is there a way to configure IP phone agent with one button login like it was available in contact center 5.x and 7.x versions described in the docuement below?http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0...

How to check if both CRS servers in the cluster contain the same data?Both should be fully redundant, but I found that depending which one is master then not all services are in Master state on Master node.I try to realize where is an issue.

Hi All,I know that the Backup and Restore will backup all configurations done on the UCCX and also the databases and even the call recordings, but what if anything happens with the OS itself?I need to install a backup tool on the server (for example ...