UCCX Open/Closed Queue Email Alert?

[andrewma112233]

Hi. We have email alerts set up to notify us when queues reach a certain wait time, such as 5 min in our main call queue. I was wondering if it possible to get an email notification when the queues open and close each day. For example, our hours are Monday through Friday 8am to 5pm. We already have a script that automatically opens and closes the queue at certain times. I am hoping we could program an email notification to be sent when the queue opens up, and when it closes. This way we dont have to wonder or test by calling it ourselves as part of our closing validation. An email would help automate this more. Thanks.

[david.macias]

Doing this on a voice script would probably not work very well as you'll either get an email every time you're closed and every time you're open. The other option could be to create an HTTP script and hit that script in the morning (8:01 AM) and afternoon (5:01 PM) and you'll get two emails then. You hit the HTTP script via some scheduled task.

david

[andrewma112233]

Hi, David. Thanks so much for the reply. Could you explain further why it would not work very well trying to set up an alert on the voice script? You said we would get an email every time we are closed and every time we are open. So one email when we close and then another email when we open each day seven days a week? Because that would be ok. One in the morning saying the queue is open and one in the evening saying the queue is closed. I'm probably misunderstanding, so if could clarify for me I'd appreciate it. 

As far as the HTTP script, that sounds like a good option. From what you are saying, once created we can automate hitting the script by simply doing a scheduled task within UCCX? By hitting the script it will essentially alert us if open or closed?

[david.macias]

At first I didn't think that being able to send a single email when closed and single email when open would be hard. But the more I think about it the more it would work. Create a variable to hold the status of the CC (open or close). When open, check hours of operations, if it's time to close this down, then check the value of status. If status = open, then close it and send your email. Otherwise continue to your regular close logic. The same thing vice versa. Don't worry about HTTP scripts, forget I said that.

david

[andrewma112233]

I will try this and let you know. Thanks David for the suggestion. 

[Blakely435]

---

@andrewma112233 wrote:

Hi. We have email alerts set up to notify us when queues reach a certain wait time, such as 5 min in our main call queue. I was wondering if it possible to get an email notification when the queues open and close each day. For example, our hours are Monday through Friday 8am to 5pm. We already have a script that automatically opens and closes the queue at certain times. I am hoping we could program an email notification to be sent when the queue opens up, and when it closes. This way we dont have to wonder or test by calling it ourselves as part of our closing validation. An email would help automate this more. Thanks. bag storage genoa

---

Is there a feedback mechanism in place to ensure that the notifications are being received and acted upon appropriately by the team?