UCCX outbound campaign time between calls

[Genadi]

UCCX version 12.5

I am using outbound campaigns. I have IVR progressive and predictive outbound campaigns. After calls comes to IVR  which plays promt call is going to CSQ with only 1 agent. I need to force dialer not to dial a new contact in order to give a time for an agent to write some data in CRM after each call. I set wrap up time on CSQ to 60 second but dialer is ignoring that status and anyway it dials a new contact which is then queued. Thats not ok for my customer.

Is there anyway to control how fast dialer dials new contact? 

[david.macias]

Then only use progressive campaign and the dialing will only happen when the agent becomes available and they get the reservation call.

david

[Genadi]

It dials anyway. Agent is in talking mode and also another call is waiting in a CSQ. Customer does not want to be in a queue. I switched to agent based direct preview. Now there is no more missed calls.