Hi everybody,
On the UCCX Live Data Reference there is a report named Voice CSQ Agent Detail Report which contains the column Current State. That column contains the state of the agent—Logged-In, Logout, Not Ready, Ready, Reserved, Talking (from CSQ: <CSQ Name>), or Work.
My question is, how the CSQ name is being shown in the Current State column when an agent is in Talking mode? What "join" scripts are being used in order to show this information? From what I know this information isn't saved on the UCCX Informix database.
I am interested to know how can I show in a report to which CSQ an agent responded when it is in Talking state.
Thank you in advance!
