01-07-2024 12:04 AM - edited 01-07-2024 12:41 AM
I need to get report for one month include number of calls per agent and call period per agent this is need to be per 10minute for one month, how I can get this kind of report from uccx per 10minuter over a month
01-07-2024 01:29 AM
Hi @Toss Leey
Do you mean a report with 10 minutes interval instead of 30 minutes included on UCCX report templates?
Please let me know
Regards
Carlo
01-07-2024 01:40 AM - edited 01-07-2024 01:41 AM
Yes, I need for one month show me each 10minutes how many calls received by agent, and duration of that call. I found report called "Agent Detail report" , it show for a month, but not per 10 minutes
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