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Uccx report

Toss Leey
Level 1
Level 1

I need to get report for one month include number of calls per agent and call period per agent this is need to be per 10minute for one month, how I can get this kind of report from uccx per 10minuter over a month

2 Replies 2

Hi @Toss Leey 

Do you mean a report with 10 minutes interval instead of 30 minutes included on UCCX report templates?

 

Please let me know 

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

Yes, I need for one month show me each 10minutes how many calls received by agent, and duration of that call. I found report called "Agent Detail report" , it show for a month, but not per 10 minutes