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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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We just upgraded uccx 11.6 to 12.5su2 and are having an issue with the phones not automatically passing the parameters for single button login (id, extension,password). I enter them manually and everything works as expected. The phone is an 8851. It ...

Hi, The CSQ is open Monday to Friday from 4:00 a.m. to 8:00 a.m. The schedule programmed in the UCCX  is: time range 1: 4hpm to 11:59 pm (because I can not set 12h am) and time range 2: 12h am to 8ham.The customer hears the closing message for 1 minu...

mcossette by Beginner
  • 8 replies
  • 0 Helpful votes

Hi,   I am planning to build lab and want to test ICM Sprawler (10.5 and upgrade to 11.5) , can anyone advise on the hardware requirement.   Regards, Bala

b717k by Beginner
  • 4 replies
  • 0 Helpful votes

Thank you to those in the community that make the group helpful and active by sharing your knowledge, suggestions, and expertise in response to people's questions. And thank you to those that post their questions to the group. Some people are sometim...

bill.king1 by VIP Advocate
  • 2 replies
  • 35 Helpful votes

Hi, We use uccx 11 and CUCM 11. Agents want login to finesse desktop and get following error. Finesse Error: The device associated with that extension or dial number is invalid. -CCX with CUCM  sync is ok. -Ldap authentication disabled. - Create loca...