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Hello Guys,Calls go to music via the execute scripts node in ICM (interruptible mode) when agents are interacting with other callers or when no agents are available; calls will reach agents once agents are available. When in unit interruptible mode a...

Roys1994 by Level 1
  • 1 replies
  • 0 Helpful votes

Hello Community, I have the following issue and need some guidance please. When attempting to upload a new certificate to replace one due to expire Friday, November 10, 2023 at 11:59:59 PM on CCX version we are encountering the follo...

Hi, All, When a call arrives at CTI Route Points, the MOH is playing during the queue for the agent. But when the call comes through MGCP-Translation Pattern-CTI Route Point - MOH is not played.    

utwo by Level 1
  • 15 replies
  • 0 Helpful votes

Hi...I'm facing an issue after I re-host License MAC the UCCX from the TAC. And after that, the UCCX CLI shows the warning "test - validate_network : Error, hostname is missing from /etc/hosts".This warning only appears on Publisher, but on Subscribe...

iteka by Level 1
  • 1 replies
  • 0 Helpful votes