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UCCX Reporting - Filter out extension to extension calls

KirkB
Level 1
Level 1

Hello,

I am new to UCCX Reporting. Our call center manager runs the Agent Call Summary Report in Cisco Unified Intelligence Center and would like the report to NOT include internal extension-to-extension calls in the Outbound On IPCC call count in the report. She only wants calls made to external phone numbers included in that report. 

Is there a way to filter-out/remove/not-include calls made to 4-5 digit numbers/extension in the Outbound On IPCC section of the Agent Call Summary Report report?

KirkB_0-1662757891924.png

Thank you.

 

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