UCCX REST api - change agent status with admin credentials?

[pescla]

i am trying to get a 3rd party integration to work with which the customer wants to set agent in finesse between ready and not ready, automatically.

i did find that there is a finesse api to read and write the status. however, while reading the status worked with the Admin credentials, writing it gave a 401 - it only worked when using the agents own credentials via basic auth.

Is there a way to set up an API application user that is authorized to change the ready Status on behalf of the agents?

[Thomas G. Johannesen · Accepted solution]

Hey

According to the API guide, you can make a supervisor and use that credentials to change state

Remember that the NOT_READY state has to have the reasoncode 33 with it

User—Change Agent State - Finesse - Cisco DevNet

[pescla]

Works, great! Too bad it apparently has to be a supervisor with an IPCC extension and all and cant just be the admin but ill take it