pescla
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Member since ‎02-26-2020
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User Statistics

  • 113 Posts
  • 4 Solutions
  • 49 Helpful votes Given
  • 77 Helpful votes Received

User Activity

Hi, im currently struggling to figure out the issue a customer is having. When dialing into a CMS hosted space, in the bottom left corner, the small box that shows the other persons name (or in this case, the space name) is not there. To clarify, i a...
A customer has a small UCCX Environment running - we sold 3 Premium Seats and 10 Standard Seats. Now i am observing strange reported Usage in the Licensing Management? For example, i rebooted last night, and there are 5 Agents logged in right now, 3 ...
I am at my wits end here. I am trying to give a customer, who has a UCCX Hotline with the Number 55555, a way for his agents to dial their customers and have the calling number show the hotline number.   Im doing this with Translation Patterns with a...
Already another question from me, i know you can report on custom call variables by setting it as enterprise peripheral call info ->Historical->Inbound->Custom Call Variables.   But i could not find any way to report those variables in Live Data / Da...
Something i have had a lot of issues with (and now again) is that for some reason, a fresh 12.5 UCCX has a very weird permission behaviour in the reports.   For example, i noticed that out of the box, the agents were not able to view their history et...
Community Statistics
Member Since ‎02-26-2020 01:19 AM
Date Last Visited ‎05-14-2025 12:44 AM
Posts 113
Total Helpful Votes Received 77
Awards
Community Spotlight Award
English Community, Developer of the Month, September 2021