Hi, im currently struggling to figure out the issue a customer is having. When dialing into a CMS hosted space, in the bottom left corner, the small box that shows the other persons name (or in this case, the space name) is not there. To clarify, i a...

A customer has a small UCCX Environment running - we sold 3 Premium Seats and 10 Standard Seats. Now i am observing strange reported Usage in the Licensing Management? For example, i rebooted last night, and there are 5 Agents logged in right now, 3 ...

I am at my wits end here. I am trying to give a customer, who has a UCCX Hotline with the Number 55555, a way for his agents to dial their customers and have the calling number show the hotline number.   Im doing this with Translation Patterns with a...

Something i have had a lot of issues with (and now again) is that for some reason, a fresh 12.5 UCCX has a very weird permission behaviour in the reports.   For example, i noticed that out of the box, the agents were not able to view their history et...