uccx scipt question, get all lost calls

[dsiegle01]

Hi all,

I want to write a script to display all lost calls of the latest 5 days. I'm planing to have a second Work Site to display the list, so we can pro active call back our users.

We use the Unified CXX Editor version 8.5, but I can't find documentation how we can call the lost calls from the server.

It would be nice to get more information about a possible script or maybe a sample script.

Kind regards,
Daniel

[Chris Deren]

Not sure how you are planning on getting lost calls from a routing script, but that information can be retrieved from the historical reporting.  

[dsiegle01]

Hi Chris,

thank you for the reply.

How can we retrieve the historical report in Cisco Agent Desktop? The problem is we need the user numbers of each lost call since the last 5 days, all agents should be able to do this at all time we/he need.

Regards,
Daniel

[Chris Deren]

You dont do this in CAD, you run report from your reporting engine i.e CUIC (if CCX 9.X+) or HRC.

[dsiegle01]

Dear all,

sorry to asking again...

Within a script we can use DB Read to query a database, could we not connect to the database Db_cra_ccdr?

In this database all neccessary information stored so we could select the lost calls using fields contactType and contactDisposition?

If not, how can we access the informix database through SSMS and which connection string we have to use?

Sorry again, but it isn't the best way to use the historical report tool at all time we have a lost call.

Regards,
Daniel