UCCX Script Tunning

[mohsin majeed]

Hi,

There is one running script , call comes from ITSP > CUCM > CTI RP > UCCX , here one script already configured with associated prompt press 1 for X, 2 for Y, 3 for Z and 4 for Nothing. Mean nothing is configured against pressing 4.

I want to redirect to one the CUCM extension after pressing 4. 

How i can modify script

Thanks

[Anthony Holloway]

I will assume you know how to open the script to edit it.

1) Modify your menu step to include an option 4
2) Place a call redirect step inside of option 4
3) Modify your call redirect step to send to the CUCM extension you want e.g., "2000"
4) Place a set contact info step inside the Successful branch of the call redirect step and mark handled
5) Place an end step after the set contact info step

[mohsin majeed]

Hi Anthony,

Thanks for your prompt and detailed reply,

I am very new to uccx, I just familiar with uccx options, so I assume (not sure) that i can download the script from script management option, modify by CCX editor and re-upload. Can u please explain a bit that this is the way or any other way.

Appreciate your help

[Anthony Holloway]

If you download and install the script editor application on your workstation, then you can actually open, edit and save the file directly on the server. Just open the file within the script editor application with File > Open > Script Repository > Default first, edit it, then save it.

Last step is to go to the web page of UCCX admin (/appadmin) and refresh the Application which has this script (or just refresh all apps). You'll see a button on the Applications > Application Management page to refresh.