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Hi,I'm installing QM 8.5.2 on a Windows 2008 x64 server co-resident with SQL 2005. During QM Database configuration 'verifying service connections' I keep getting "Service connection failed... verify Surrogate and Data API services started". All serv...

We are currently still running CUIC Version 9.0(2) build 1 (9_0_2_10000_71) with plans to migrate to 11.x and need to know if anyone is familiar with running SQL queries on the older CUIC version. If so, we are hoping someone can answer the following...

UCCX 11.6 - I have (2) Datasource's  configured and I am able to see them as a choice in UCCX Editor - DB Read step. Have had scripts working with them for years.Added a new Datasource (different jdbc info) , did the "Test Connection"  and it works. ...

Hi We currently have several wallboards across different ucce scripts. Most of them have been deployed some time ago to show skill groups however we are getting reports they updates are slow. I've started to investigate call type as the source data a...

We have just implemented UCCX 12.0 for staging and testing.Write after the installation we could not access the <IP Address>/appadmin page. followed the installation guide and it does not show any steps required after the fresh install.  any ideas?  ...

We are running UCCX version 10.6.1.11002-15 and have some questions about migrating agents from CAD to Finesse.  I have been unable to find cisco guides/documentation that helps with answering some of the questions below.  The questions below are bas...

I am trying to see if I can find out which Supervisor made changes to agents.  I'm sure that it is logged somewhere but I am not sure which logs to check.  I was thinking either on the aw server but can't seem to find anything.  Would traces need to ...

We have been experimenting with saving CUIC reports to remote locations instead of emailing.  We've tried testing the connection to the location and we're getting an unknown error and it's indicating it's offline.Is this is a matter of turning this f...

Hi guys, The agent pause to lunch. During the interval the finesse logout the Agent and send the notification to supervisor as fail disconnection. In the trace MIVR show the following messages : Extension:112548Agentname: Talita 53168907: Oct 04 13:1...

Hi,Have a strange issue every few weeks our call centre will have all current calls disconnected, and then have the next calls presented fine.This seems to only last a few seconds and then returns back to normal.It ranges from affecting all connected...

HI Gents,   Does any one have a very good call flow/configuration/troubleshooting guide for CVP integration with Nuance ASR/TTS using MRCPv2. I have been trawling through google and cant find a very good document. Even if its a link to cisco live I w...