I am new to UCCE installations. I did install a server for DC and two servers for UCCE.10.5 After the UCCE installation, I am not able to open websetup page on both the servers. Not sure where to dig into for this issue. Any help is much appreciated....
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Hi All, Hope everybody is doing great, We want to invoke UCCE from Azure and insert a call back request into the agent queue, so that the agent can call a customer. Please suggest steps to be proceed to achieve this request. Thank you,
Hi all i am trying to get the mac address from the calling device ( cisco phones) , i have checked in the jtapi option in the following but i dont know how to implement in the uccx editor, i created a new value with the "javax.telephony.Terminal" ...
Hi All, Please suggest your ideas to gain below solution:Within UCCE environment, when a customer is speaking we want to divert the voice media to a third party app. During this time the agent DOES NOT hear what the customer is saying. Once the med...
Hi,How can I give the opportunity to the caller to dial an extension number to be redirected anytime? Thanks.
Resolved! CCX Variable with White Space
I am pulling info from an XML document, then creating a variable, which should just be a series of digits. The database has put white spaces in front or behind the digits, I need to delete the white space and just have the digits. Any suggestions? ...
We forgot the below mentioned credentials used for UCCX 11.5..is there any way to retrieve thoseAXL userCTI ManagerRMCM userOr we need to change there credentials ...if we change credentials is there any impact on current UCCX setup running
I was using without any problem CCX Editor untily few days ago, now I'm trying to connect to Script Repository and I can't, if I download a Script from IVR when I try to open I get this messagge error, can someone help me?Thanks a lot.
UCCX 11.6 We have a team that handles both emails and phone calls. When the reps are handling emails, they are logged-in to Finesse, but stay in the Not Ready state. Is there anyway (via scripting or Finesse workflow) where it moves all the reps that...
I have a script that plays a "all agents busy" prompt every 60 seconds and would like to include a call back option every 180 seconds. I have played with using a IF statement but can not seem to get it right. Anyone have any suggestions?
We're on version 12.0.10000-24 of UCCX and have a Pub/Sub environment. We recently moved our servers to Hyperflex and it seems that UCCX Pub is having a difficult time starting up all its services. The pub did hit 100% Full Disk Space (active partiti...
I have a 11.6 CCX environment and have a CSQ that has 30 seconds of auto work enabled. That part is working fine, but the users are saying that they cannot make outbound calls during the auto work timeframe. This makes sense to me that the system w...
Currently our retention on the HDS is set to the 1095 (3 year) default. How would I go about adding additional days to retain more call data?
What is the ideal port throttling on SIP Dialer
Hello All,I have few questions regarding Chat & Email with Finesse.1) Can a Supersivor change the status of an agent from Ready to Not Ready for Chat & Email?2) Can a Supervisor force a Chat & Email agent to Sign-Out?2) Does Wrap-Up fonctionality exi...
