Hi,
I'm trying to modify the emergency script from the repository to handle multiple queues. The final XML file looks like;
<?xml version="1.0" encoding="ISO-8859-1"?>
<Closed>
<Q4200>false</Q4200>
<Q4201>false</Q4201>
<Q4202>false</Q4202>
<Q4203>false</Q4203>
<Q4205>false</Q4205>
<Q4206>false</Q4206>
<Q4207>false</Q4207>
<Q4210>false</Q4210>
<Q7946>true</Q7946>
</Closed>
Where the number is the queue pilot. Reading is fine and the queues open and close as planned, but how do I update one queue status on its own? If I use a single variable in the template then all queues will change at the same time, but otherwise I need to create a step for each queue rather than build a single step with variables. Any ideas?
Regards,
Joe