UCCX Script

[teadjaottor]

I have a callback script i'm working on and it deos not seem to be working. I keep getting Trigger is not contact Application Trigger when i run the debug. The call back is also not working as supposed to, since it does not get past the accept stage. My tools validation is successful but i'm stuck at the moment. Anyone on here to help me troubleshoot?

Thank you,

Tetteh.   

[Jonathan Schulenberg]

Any step that acts upon a contact (eg Accept, Play Prompt, Hold, etc.) requires a live call & reactive debug; you can’t just step through that in the editor.

You need to attach the script to an application, start a reactive debug in the editor, and then call the trigger.

[teadjaottor]

That was helpful, it worked when i tested it live. However, the callback is not working. When the line terminates and i switch to ready, i don't get the callback. When i switch to ready whiles the call is on i get the ring but not when the line termintaes.

[teadjaottor]

I did get an error that says the callback script is invalid