UCCX Scripting - How to display CSQ info on phone

[John Huthmaker]

I need to write a UCCX script that will accept calls to various phone numbers.  Depending on what phone number is dialed, I'd like the info to display on the agents phone.  I know how to add the info to a script to get the call info, and pass a variable to the agent software, but I really need to have it show up on the phone.  Does anyone know how to do that?

[Gergely Szabo]

Hi,

on the agent phone - how? Like an "Idle Screen"? Or pushed periodically?

Can you give us the license level (Standard, Enhanced, Premium) and the version of the UCCX we are talking about.

G.

[John Huthmaker]

I'd like the info to display on the phone LCD when a call is coming in.  We have premium licenses.  UCCX version 8.5

So for example, if someone calls 123-456-7890, the operator phone shows "Acme Operator", if someone dials 123-456-7777 the phone shows "Something Else Operator".

[Gergely Szabo]

Can you tell me something about the phone types?

Technically, everything is possible, but what you want needs some additional programming.

G.

[John Huthmaker]

I think they're all 7961's

[Gergely Szabo]

Alright, that's good.

I am thinking about the following solution:

When a Resource (Agent) is selected (Select Resource) step, we can issue a request to a database of the phone IP's (which is updated periodically from CUCM via AXL). Once the IP address of the selected Resource is known, we can issue a HTTP POST request from the script (probably using some Java code) and send the CiscoIPPhoneExecute XML object asking the phone to request an XML page via HTTP (which, in turn, may be served by the UCCX itself, using a HTTP triggered application).

How important is this to the contact center people? I can help you with this if you want, this looks like a nice little project.

G.