Contact Center

I have a script that we use to automate activating gift cards.  The caller calls in presses 1 to activate the gift card, collects the digits, makes a SOAP call out to activate the card, a balance is returned and the call ends.  This process works for...

Hi,I am upgrading ccx 7.0 to 9.0. In ccx 7.0 I am using http trigger which is changing the file during script working. This file locates in windows file system in the folder wfavvid. I haven't access to the file system in UCCX 9.0 and i don't know ho...

Hello,When I create a new report in CUIC, I am using "anonymous block" and setting parameters like :start_date and :end_dateThose parameters appear in the Filter and need to be manually filled From Date : mm/dd/yyyy hh:mm:ss  End Date: mm/dd/yyyy hh:...

Hi Guys, We are deploying CVP 10.5, our ingress gateway for the CVP is a CUBE. We know that in CVP 8.0 the media flow around is not supported, but we don't know if in the version 10 is supported. does anybody knows about it?

Guys, Looking for the specific table detail where I can find what were the text messages exchanged between customer and agent, so I can extract the same info for agent evaluation. Secondly, where can I find the realtime info in the DB so I can displa...

I find myself once again frustrated by something that seems like it should be very simple.  When UCCX (all versions I have tried) gets a call, I can get the Calling Number, but for the Called Number, I can also get the Original Called Number. I need ...

Once an agent has been placed in the inactive agent list. Is there any way to make that agent active without deleting and rebuilding him in Call Center?ThanksRoy

Dear all,I've an upgrade planned for this week-end. For the version 9 of UCCX, the DNS is mandatory. But I don't have a DNS on the VLAN of servers. I don't find the documentation for the requirement of this server. This DNS server needs to have a con...

i have UCCX 9.0 with Premium license where i configure an email CSQ but when agent's login to CAD email ready/not ready icon are inactive. is there any document or check list that i can follow what i miss in the configuration. Thanks

Hello,I need to develop a script which will collect some information about the caller (calling number etc) and send it in an HTTP request to an external server.Can someone please share a working example of how to send a HTTP POST from the UCCX script...

Hi, My customer has a Cisco UCCX 9.0.2 Call Center and a CUCM 9.1(2) and asks to allow a supervisor to monitor conversation between an agent and a customer without either party knowing that they are being monitoredto talk to agents in a whisper coach...

I am currently running 8.0.2.10000-41 and in the Desktop Administrator --> silent monitoring and recording I'm getting and error "CDAUI2000 An error has occurred. Contact technical support" I was able to fix this in v7 but I do not have access to the...

Hello all, I have 2 CUCM servers and 2 PG. Cisco outbound (ver. 7.5) was installed on the PGA server.Tell me what will happen with the loaded contacts if CUCM2 server is not available?From the logs I found out that the contacts were loaded for the ca...

Hi, I am in the process of going through a new UCCX fresh installation and when I try to run the CAD Client Configuration.msi it is showing the following error:Error opening DB: error = d<110>Anyone seen this one before?ThanksCarl