UCCX Scripting Learning

[bobsloan]

Hi - I need to see if anyone knows of a good book to learn Cisco Scripting? I am a newbie in programming so thought I would research some. What to take the class UCCXD but not going to happen before 2nd quarter of next year. Any suggestion would be apprecitated!

Bob

[Chris Deren · Accepted solution]

Bob,

Have you read the scripting guides from here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html

HTH,

Chris

[bobsloan]

Thanks Chris!

I am reading this guide, I was wondering if there are any others people would recommend.

[bobsloan]

Thank you Chris,

After reading more on the the link I found all the examples I needed and to get started learning how to write my scripts.

Bob

[Abdi123]

Need help.

I'm new to UCCX and I'm trying to build my first script. I created basic script and uploaded to script management in uccx. I than applied the script to application management which has a trigger but my issue is I can't see the default welcome prompt when I select the script I created. If I choose the default script than I can see the default prompt. Any help would be greatly appreciate.

Thanks

[seanvaid]

Create a new thread.

[Abdi123]

Hi Sean,

Thanks for the replay. Where do I create the thread?

[ahiraman]

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html

HTH,

[bill.king1]

For a non Cisco course, there are ones like this out there, in addition to Cisco learning partners.
https://www.pluralsight.com/courses/practical-cisco-uccx-scripting-techniques

[networkbachelor]

Following Site will be helpful for you

https://www.networkbachelor.com/cisco-uccx-contact-center-administration-and-scripting-series/