Contact Center

HiI've setup a "web call back" function in UCCX. The issue is the call back gets initiated as soon as user hits submit button. I want the call back made to customer once they've reached front of the queue. I get around this easy by computing position...

When we tried open the campaign from uccx, we are getting the "Error while reading the Campaign." error message. and also we can see with the same name duplicate campaign created in uccx. if we tried to delete also getting the same error"error while ...

we have just installed the LAB setup . Everything looks good so far.But CVP GUI is not working , the URL is m trying -- https://172.xx.xx.xx:9443/oampany idea what needs to be done get this working

Quick question. With smart licensing is there still a CTI port limit? If I have 20 agents is it still 40 ports? Or has this been removed now with flex..   Thanks!Chad

Hello Frends. I change the name of the script in scirpt in uccx, it does not work.We wanted to make a script change in uccx.We made some changes in the script and created an Applications list named AMw for testing.But it didn't work.Then we checked b...

Hi,When I run the “not ready” report in the Cisco Unified Intelligence Centre, I would like to know if there is a reason code for the agent putting themselves as “not ready?”

Hello ,  UCCX version 10.5.1I configured new agent  aand he get's the error  Cannot authenticate with the notification service. There may be a configuration mismatch. Please contact your administrator. I can't find any problem with the configuration ...

Hello, We have UCCX 12.5.1 workflow pop up working in IE browser but not in Edge browser(edge version is compatible with uccx version). here the workflow URL example    In IE browser : This popup works fine. In edge browser : we get popup then it as...

Hi Devnet Team, Currently our customer has 3 cucm servers running on production with 1 publisher and 2 subscribers. Our customer using Jabber Web SDK for their Web Application and running on production environment with pointing to cucm publisher usin...

Hello All,we just started a LAB set up on UCCE.I just created one more CTI route point , but it took the IP of side B PG which is in stand by mode ( I think ).the first CTI route point took the side A PG IP address. and both of them are registered to...

Hi,I have setup agents and a supervisor in UCCX, assigned skills etc. But for some reason when I try to enable remote monitoring via Subsystems > Rmcm > Remote monitor it's completely empty? It won't show the supervisors I have in the list. Is there ...

Hi,   We are using ECE 12.0 (ES5) for chat and email. Is there any documents available for Securing the Chat Web Servers in IIS level. Your valuable input is highly appreciated.

Good Day All,  I am working on a 12.6 ECE deployment, and one of the items the client requested is to use their SSO instead of the handy welcome questionnaire. Looking at the Chat and Collaboration Resources guide, it's looks complicated enough, and ...