UCCX Scripting

[G3261]

I have a minor issue with MoH and UCCX. Currently, when call is waiting in queue to be picked up by an agent, there is a MoH plays until an agent says the initial greeting to the caller.  Is there anyway to get rid of this MoH and play a ringback instead?

If all the agents are busy, I don't want to play same ringback as I mentioned above. I want to have different MoH while caller is waiting in a  queue!!! Any help would be greatly appreciated----

[Chakshu Piplani]

This is what you need to change the call control group to:

Make sure to reset the ports from CUCM, after making the change from CCX.

Regards,

Chakshu Piplani

-Rate helpful posts-

[G3261]

I have tried this as well...no luck!!!

[Chakshu Piplani]

Do you have ringback and your MOH file uploaded on all servers.

Did you reset the ports after making this change.

Can you try restarting IP voice media application service.

Regards,

Chakshu Piplani

-Rate helpful posts-

[G3261]

actually, I got it working. I wasn't doing the reset on cti ports properly. (see below)

Thanks for your help-