UCCX scripting

[atashcraft]

When a call comes in through my script (CH-MAY-COU.aef) and select option 1 from the Menu. I would like my report (CUIC - Call Custom Variable Report) to reflect the Option Selected for the Set Enterprise Call Info as Utility Billing. What is going on is that the caller is passed to another script (UBS.aef), from a Call Subflow, and my report is showing the Option Selected for the Set Enterprise Call Info as Residential. How can I configure CH-MAY-COU.aef so that it will only report the Set Enterprise Call Info of Utility Billing.

[Roger Kallberg · Accepted solution]

When you call the sub flow it overwrites the variable you set in the main flow. If you’ll want to keep it you could add an if statement to check if the variable is already set and then bypass the part where it is set in the sub flow.