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atashcraft
Level 1
Level 1
Member since ‎11-14-2008
‎04-09-2026
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  • 18 Posts
  • 0 Solutions
  • 5 Helpful votes Given
  • 75 Helpful votes Received
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User Activity

UCCX scripting

03-09-2026
When a call comes in through my script (CH-MAY-COU.aef) and select option 1 from the Menu. I would like my report (CUIC - Call Custom Variable Report) to reflect the Option Selected for the Set Enterprise Call Info as Utility Billing. What is going o...

Webex Custom Phone Button Template

03-14-2024
Is it possible to create a custom phone button template for Webex?Hers my setup:- CUCM: Cisco Unified Client Servers Framework as my Phone Type in CUCM.- Webex: Webex Calling in the Control Hub. 

Webex client not connecting through MRA

08-30-2023
I have a user who when trying to connect to Webex through MRA it will not work. Everyone else has no issues connecting through MRA. User in question can connect to Webex while connected to the internal network. 

Outbound Time of Day Routing

12-10-2022
I have a courtesy phone that I only want it to have the ability to make outbound calls from 8am to 5pm, all other times call will not complete. I have Unity and UCCX in my environment to assist if needed. 

Contact Center - Track callers selection

08-12-2022
I have a question on how to track the caller selection within a queue, when the queue has more then 10 options for the caller to select from. I currently have ECC setup but some of the options it will not track.I am using UCCX v12.5.1.11001-348 (SU1-...
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Community Statistics
Member Since ‎11-14-2008 04:25 PM
Date Last Visited ‎04-09-2026 01:10 AM
Posts 18
Total Helpful Votes Received 75
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