UCCX to PCCE upgrade

[Purna Wijenayaka]

Hi all ,

Is there any upgrade path from UCCX 9.0 to PCCE ? Because one of our customers (Telecom service providers) are looking for a contact centre with minimum options and later upgarde to a fully fledged system with minimum cost ,

Please advice whether UCCX is upgardable to PCCE  down the line ,

Thanks

Purna

[Leo Salcie Tejeda · Accepted solution]

Hi Purna,

No, they are two different product so is not possible.

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[Purna Wijenayaka]

Thanks for the response,

Regards,

Purna

[Leo Salcie Tejeda]

I found a interesting article about PCCUE: http://stcblog.com/2012/05/21/cisco-pcce-but-what-about-business-process-optimimization/

Regards

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