Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Folks, I am writing a script which will forward the call to the operator if the called number is 1234.When I use the IF statement , I am unable to find contains or starts with function in UCCX editor. Can anyone tell me under which menu I...
Hi,I want to ask what are the reason/s why time is not synchronized between UCCX server and cisco phone? Is it because of the delay or RTO connection between the server/client? or are there any reasons?Thanks and regards,Rona.
Hi,During provisioning from CCMP,i am getting an error the transaction log for database portal is full.I have enable the autogrowth from 'Portal' data base.But still I am getiing this error.Could you please let me know how to fix this issue.Thanks an...
HiI have two doubts - I need to know how many current nuance ASR ports are being used. And how many needed for a new application?Thank you
I'm looking for companies that write custom reports for UCCX, not companies that provide a seperate reporting solution. I need to track down some options for getting a few custom reports written.
I have a Queue with 10 agents. They all have different skill levels. I have set the Queue to Route the call based on Highest Skill.Is there a way I can view all agents in that Queue and what skill level they are assigned? I can click on "Open Prin...
Hi. I have uccx 8.5 cluster over wan. When the uccx publisher is down, agents can't login- invalid password. Please help.Sent from Cisco Technical Support iPhone App
I would like to know your opinions about UCCX 9.0 or 8.5. Which version would you recommend to your clients? I was informed that usually a first version has many bugs.... I know version 9 will have more features than 8.5 but just wondering if you...
Hi there,I have a UCCX-HA 8.6 CUCM (pub/sub) 8.6 . Under UCCX, if I change a control group to use another range of extension it will work.the only thing is I saw some old unused cti port in CUCM... ( even if I did a CCX Sync data )anyone allready s...
Hi,1) If UCCX agent ICD extension is also used for Microsoft OCS/Lync RCC mode or CUPC/Jabber (desk phone control only not CSF) would that be considered a shared line therefore unsupported?2) Where does it say in the SRND that agent ICD extension can...
When agents make an Outbound call on their ACD line, the Supervisor Desktop shows the Reason Code as Not Ready (Offhook). I would like it to show up as Not Ready (Talking).The summary section also shows the Agent in the Agents Not Ready counter inst...
Can you configure a Cisco 3945-CME-SRST to do UCCX? I see that you can use a ISM-SRE-300 module but will it work? I configured the 3945 for 300 VM users and then configured a MCS7816 server with 25 users but I was reading some documents ...
All,I'm attempting to create a script using a "queue to agent" node and it works fine when the agent is in a ready state, but when not ready the in progress indicator shows abort. Doesn't exit the failure path, but aborts before it.Any thoughts?than...
I've heard conflicting reports that these are not officially supported. Any chance anyone has tips on how to jimmy it to get some functionality? I know someone has these two working together.
Hello, I would like to know if there's a way to give call center managers the ability to change skill sets and skill values for their own agents. We have several call centers who need to have agents moved between CSQs depending on staff changes ...
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