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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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UCCX 9.0 or 8.5?

I would like to know your opinions about UCCX 9.0 or 8.5.  Which version would you recommend to your clients?  I was informed that usually a first version has many bugs....   I know version 9 will have more features than 8.5 but just wondering if you...

Resolved! UCCX - old CTI ports stay in CUCM if change CCX Control group

Hi there,I have a UCCX-HA 8.6 CUCM (pub/sub) 8.6 .   Under UCCX, if I change a control group to use another range of extension it will work.the only thing is I saw some old unused cti port in CUCM... ( even if I did a CCX Sync data )anyone allready s...

Resolved! UCCX design questions

Hi,1) If UCCX agent ICD extension is also used for Microsoft OCS/Lync RCC mode or CUPC/Jabber (desk phone control only not CSF) would that be considered a shared line therefore unsupported?2) Where does it say in the SRND that agent ICD extension can...

panjwani80 by Contributor
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  • 0 Helpful votes

ISR-G2 Router with UCCX

             Can you configure a Cisco 3945-CME-SRST to do UCCX? I see that you can use a ISM-SRE-300 module but will it work? I configured the 3945 for 300 VM users and then configured a MCS7816 server with 25 users but I was reading some documents ...