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UCCX Upgrade

scooter405
Level 1
Level 1

Hi Everyone

I'm currently in the process of upgrading my cluster to 14 for all nodes. I went to download 14 for UCCX and I can't find anything. Is version 12.5.1 the last version of on-prem UCCX published, thanks for the help and I thank you in advance and have a great day.

3 Replies 3

Leonardo Santana
Spotlight
Spotlight

Hi,

AFA the last version of UCCX is 12.5

https://www.cisco.com/c/en/us/products/contact-center/unified-contact-center-express/datasheet-listing.html

If you look CUCM Compatibility matrix the last version of UCCX is 12.5

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/unified/communications/system/Compatibility/CSR-Compatibility-Matrix-InteractiveHTML.html

 

 

Regards
Leonardo Santana

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b.winter
VIP
VIP

@scooter405 
UCCX version is not tied to the CUCM version.
Just because there is CUCM 14, doesn't mean there is UCCX 14. Wondering, where does this misbelieve come from...

As @Leonardo Santana already pointed out, the latest UCCX version is 12.5.

Hi B.Winter,

I just wanted to make sure that I wasn't overlooking the OVA, I know  don't have to have all the versions on the same build I looked in the compatibility matrix for 14. Just wanted to make sure I had all my ducks in a row before the upgrade.