UCCX voice recordings for supervisor phones with QM

[hasithaperera]

Hi Friends,

I have found the issue that the supervisor calls cannot be record in QM. But there is no issue with Agent phones. We have 4 supervisors and allocate the licenses in QM. But calls are not being recorded. Any suggestions to further troubleshoot this issue or configuration check

Regards,

Hasi

[djlundberg]

Hi Hasi-

What type of call recording deployment do you have?  (Network, Desktop, Server)

DJ