Contact Center

Hi all,I'm in the process of installing CIM in a UCCE environment.As mentioned in the installation guide, the "jboss-as.7.1.2.Final.zip" and the "jdk 1.7 update 7" should be included in the CIM CD, but in my case i just have the application setup on ...

Hi EveryoneWe are using ucce 8.5. Our agents are facing an issue i.e. when wrapup window appears, agent select a code and click apply button, the button doesn't works and it disappears after the configured time (we have configured that time to 10 sec...

We have recently migrated from CAD to Cisco Finesse. In CAD there was an option to use stealth mode, so the screen would not pop-up all the time when a call comes in.We have noticed that in Cisco Finesse, the screen does not pop-up in Firefox and Chr...

I am currently using CCMP 10.5 and have issues loging in to the CCMP Portal with the administrator account. I am sure that the credentials used for login is correct but it is always giving me invalid credentials error. Please let me know how to creat...

hi all, hope someone can shed some light here.  implementing uccx email queue in 8.5.1su2.  all works fine if we implement as cisco doc says. for example, create distro list (lets call it uccxdistro@company.com) and associate a mailbox account (lets ...

Dears,I have a customer that needs to generate a report that tracks a client in the IVR, meaning they need to be able to know what each client has chosen in the IVR, for example ( a client X chose the English language then he pressed 1 then 2 then......

Is there anyway to export the contacts saved in the Employee Phonebook in the Cisco Agent Desktop 9.0 product?Thank you!

Hi ,I am currently using CCMP 8.5 and have issues loging in to the CCMP Portal with the administrator account. I am sure that the credentials used for login is correct but it is always giving me invalid credentials error. Please let me know how to cr...

Hi,I have a weird issue with our checkmate wallboard, we have a problem that the wallboard from 12:00 AM to 3:00 AM doesn't monitor any call center agent status (CSQname, DN, reasoncode), its monitor all values as 0's, like nobody attend in call cent...

Hi.I am deploying an UCCE with Outbound Option but Agents wait in Reserved state more than 1 minute or 1 minute and a half between calls.My customer says that with Nuxiba its time is 15 seconds.My dialer is predictive and I have 20 E1s R2Now, I read ...

Hi,Is there a setting to Sign-Out an agent automatically after x number of hours of inactivity or not ready.