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UCCX voice recordings for supervisor phones with QM

hasithaperera
Beginner
Beginner

Hi Friends,

I have found the issue that the supervisor calls cannot be record in QM. But there is no issue with Agent phones. We have 4 supervisors and allocate the licenses in QM. But calls are not being recorded. Any suggestions to further troubleshoot this issue or configuration check

Regards,

Hasi

1 Reply 1

djlundberg
Contributor
Contributor

Hi Hasi-

 

What type of call recording deployment do you have?  (Network, Desktop, Server)

 

DJ

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