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Recently upgraded UCCE, Finesse, CVP, CUIC, etc. to latest 10.5 release.  Was quite surprised to find that permlinks embedded into Finesse desktops immediately failed. with an error complaining about being not validated. Converted them from HTTP to H...

I got this error message Unknown Cisco Unified CME Host Name or IP Address. The AXL User exist in cucm ?  

Hello, in have the following problem and would  be glad if you support me.In my uccx-8.6 script , the caller get a menu with 1 & 2 & 3 &4 .the logic is : If caller push 1 or 2 or 3 or 4 and the total calls of day is smaller or equal 100 , redirect to...

Hi,We have a wallboard product and poll the RtCSQsSummary table,but in quite a few environments, this table often doesn't have all csq's listed.(i.e. 35 out of 80 in one poll, then 10sec later all 80, 10sec later 57 out of 80)this must be a bug, Cisc...

Hello,I was wondering if anyone else was having a lot of CRS failovers in a HA environment when using Cisco Finesse Desktop? We are using HAoLAN and I have ensured that all the LRO values have been set to disabled which has reduced the amount of fail...

For UCCE 8.5 with SQL Server 2005 running virtualized on UCS C210M2s, is there any restriction in UCCE that would prevent an in-place upgrade (upgrading on the same server/VM where it runs today) from Windows Server 2003 to Windows Server 2008? Thx. ...

I'm new to UCCX.I have a simple UCCX script doing the following:     1. Accept the call     2. Play a prompt     3. Disconnect the callThe prompt was uploaded in Prompt Management. When running reactive scripting, it pass through Play Prompt; but I c...

So been a long time since I had to go through these and explain, once again, about reporting and how it works. The issue is the business is running the skill group and agent reports which of course dont match up to the call type reports.I have all th...

Based on Docwiki below, we see upto 9.1(2)SU1 is supported with UCCX 8.5(1)_SU4. Does UCCX 8.5(1)_SU4 supports CUCM 9.1(2) SU2a or SU3 ? http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_8.5(1)_SU4

ICM Router/Logger has 4G memory.  sql is using 3.95G of it.  Same issue on both A and B sides.  Has anyone seen this before and how to address.  I can limit the amount of memory allocated to sql but will that impact service.  I'm thinking there is a ...

Hi Dear,Can you someone please explain me ; What is  the ICM IPTA vs nIPTA  ?I know Agents can NOT belong to both IPTA and nIPTA skill groups at the same time  but what is the difference between IPTA and  nIPTA  ?I can not clarify where we use which ...