Gergely,
Thanks for your answer.
That put me in the right direction.
If someone needs a more precise answer, it is indeed in the script that the value needs to be assigned to these callVariable# variables.
Along the script, collect in variables (that you define yourself in your script) the values that you need. Then in your script, when needed add a the "Set Enterprise Call Info" object
for example when the call gets connected:
-- Select Resource
----Connected
--------Set Enterprise Call Info
In that object, in the first "General tab" click on the [Add...] button to pass a script variable value to a callVariable# variable. For example
Values=myvariable
Names= Call.PeripheralVariable1 (which refers to callVariable 1 in the "Manage CallVariable Layout" in "finesse Administration")
Tokens= All (tokens can be used for arrays. So you can pass 1 script variable value to Call.PeripheralVariable1 token 0 and then another script variable value to Call.PeripheralVariable1 token 1. The result will display something like "value 1 | value 2")
The "Extended Call Variables" tab is used to pass values to the ECC variables.
