Contact Center

Hi guys, Trying to adapt the BaseLineHolidayApp script for our purposes, faced the problem I do not know how to solve: script reads an xml file from the "default" directory and writes to "en_US" directory. Seems that I cannot specify the language in ...

Hello All,I found a Doc. for CAD auto logout configuration(UCCX) but unable to find for IPPA. Please share me the link for ICM IPPA auto logout configuration. ThanksMurali.P

Why is Outbound Option Campaign manager Simplex to LoggerA only? The Dialer and PIMs are duplex,  why not for Campaign manager

I am trying to parse some XML to extract the name of item, but I not having any success. Here is the XML. <?xml version=\"1.0\" encoding=\"UTF-8\" standalone=\"yes\"?><resource>    <self>http://fonccx9-01/adminapi/resource/user01</self>    <userID>us...

I have very basic questions regarding the UCCX reporting, for which I've been having a hard time finding a clear answer. A report that I pull (Agent Call Summary Report) lists the following classifications of calls made by my agents:1. Inbound ACD (a...

Packaged CCE 10.5.1 CVP: Version: 10.5(1) User is having Side -A and Side-B in which they have one Publisher and three subscribers on Side-A and fourth Subscriber on Side-B. On FQDN settings in Call Manager cluster they have put the FQDN as given in ...

Dear ALL, I'm planning to upgrade my CCX 7.0 to the latest version,  I know that  I need to  take the backup  with pre-upgrade tool, But When  I enter  details of SFTP and  click to take a  backup  I'm getting this error:Cisco Unified CCX backup pre-...

Hello,One of our APAC region banking customers has the following scenario: 1. Agent is speaking to customer 2. Agent identifies customer (and thus updates ECC variables with customer ID) 3. Agent conferences call to CVP 4. CVP sees customer ID - prom...

Hello \,  My customer wants to upgrade from Cisco Contact Center Express Upgrade License ver 7.x to ver 10.X .Please what is the sku (Top level Part number) to get this, and also what and what do I look for in getting this? Regards,

Hello All,I have quite a few applications that query XML documents for Holidays and to check if a service area is experiencing an outage.  If there is an outage then the outage notification plays until the supervisor calls in and disables it.  Appare...