Dear all, Can I get a new Cisco Agent Desktop (CAD) and CSD Installer that’s pre-configured with both the UCCX 9.X Primary and Secondary servers for the failover? If yes, how to do it? Your help is highly appreciated. Howard
Hello, is it possible to send an agent into ready automatically from desktop workflow after a set number of minutes if they're not logged out?We have agents we've told til we're blue in the face to logout and set reason code lunch/break incessantly. ...
Hi there!Is possible to use single 'Play Prompt' step to play a chain of .wav files on UCCX?For example, have variable chain_audio that can contain different content lengthex:chain_audio = "P[1.wav] P[2.wav] P[3.wav]"chain_audio = "P[1.wav] P[2.wav] ...
Good Afternoon; A pleasure to greet you , I need yur support so that you can help me with the following problem:I would like to know how to lock the taskbar in the Cisco Agent Desktop ( CAD ) so that only supervisors have the privilege of placing th...
Hi All,We have ICM integrated with CVP using Type 10 network vru. I see there is one particular Label and correlation ID returned back to cvp when it encounters send to vru node for establishing VRU leg.And there are many labels configured under thi...
Hi, I would like to know if the compatibility matrix of CCX 10.6 is up to date. Because the latest version of Jabber for Windows mentionned inside is the 9.6 : http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.6%281%29#SI...
Hello,Has anyone experienced this with CCX 9.0.2? CCX realtime reports show that agent is in ready state.Cisco Supervisor Desktop also shows ready state.The Agent is sitting around waiting for a call and notices that calls aren't coming to him. He th...
Dear All, I would need the importance of procmon in UCCE. What are we need to check in it, a snapshot of it, when do we use it?.Tried referring several docs. Didn't get the relevant answer. Thanks in Advance.MSK.
Does anyone know if there is a 3rd party/freeware that can be modified and used that can allow me to allow my Agents to run in order for them to see PQ statistics in a separate browser? So far it looks as though only my Supervisors have access to see...
Hello,I have a CRS Hist Reports user requesting a report that list time periods where there were zero agents available for a given CSQ. Is there any report that returns a list of time intervals where a given criteria (ie, no agents in Ready state) a...
Our customer need to create a Contact Database in UCCX, so that when call comes in the Cisco Finesse it should search the database and based on the caller ID display the information like department , VIP status , Mobile Number 1 , Mob No 2 etc differ...
Hi Community,I have a query about taking IP IVR back up. Normally when we take DRS back up from Disaster Recovery, what all configuration it includes. I think it does not include actual prompts (.wav files) and scripts (.aef files). If so, is ther...
Hi, in order to gain UCCE ATP recertification, I need to access the UCCE and CVP 10.0 TOI.The relative url https://communities.cisco.com/docs/DOC-37590 gives me an authorization error. How can I request authorization to the resource? Regards,Massimil...
Hey All, Within the standard version of CUIC can some give me some guidance on how to create a peak concurrent call volume report? I can do lots of summary reports.. Many thanksAndrew
