08-12-2011 12:03 AM - edited 03-14-2019 08:21 AM
Hi Everyone,
I just want to know can i do the service grade function in my current UCCX7. this means that when user finish take with our agent, then our agent can say please wait a moment, please give my service grade from 1 - 9. thanks. then the user can press 1 - 9. and then auto say thanks.
do we need more addition hardware/software?
or can you please provide a template script?
thanks.
Solved! Go to Solution.
08-12-2011 12:49 AM
Hi,
I have implemented this as follows:
- Programming a task button with a blind transfer in the Agent Desktop App.
- Programming an script that picks entered digits and save it into a database table or a xml
HTH
Regards,
Antonio
If you find this post helpful, please rate it.
08-12-2011 12:49 AM
Hi,
I have implemented this as follows:
- Programming a task button with a blind transfer in the Agent Desktop App.
- Programming an script that picks entered digits and save it into a database table or a xml
HTH
Regards,
Antonio
If you find this post helpful, please rate it.
08-12-2011 12:54 AM
Hi Antonio,
Thanks for your quickly reply.
can you please share your script and xml profile to me? thanks in advance!
or you can send me a email: wuyang_0008@hotmail.com
thanks.
08-12-2011 12:56 AM
Hi,
I'll try to find it because actually I haven't access to this customer.
Regards
08-12-2011 01:01 AM
HI Antonio,
thanks a lot. hope you can find it.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide